Service Management

Let us show you how to successfully manage your IT services

Our service management experts are ready to perform project management, coordination, planning and design flows for any future use cases from our clients, with direct and positive applicability in our customer’s business range by transforming the entire digitalization trend with the help of tomorrow’s technologies.

If you have any questions about our services, please feel free to contact us.

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Benefits of our technical consulting Services

Our technology certified experts are ready to stand alongside our customers to guide and support alternative requirements or project-based operations for any technology.​

Project and Program Management

Service Management

VALEO IT offers project and program management consultancy services for a wide variety of customer requirements, carve in & carve out implementations, IT transition and transformation, service governance.

ITSM Platform Design & Implementation

Service Management

We can help you with the IT service management platform design and implementation by integrating your existing workflows, procedures and processes.

Customer IT Support Processes

Service Management

Using our experience of more than 15 years in the IT industry we can guide you through the implementation of your customized IT support processes based on the ITIL guidelines.

Competence as a Service

Service Management

Competence as a service will provide any external interim management positions bringing knowledge and experience within your organizations.

What makes us different

Our target is to provide each client with a unique consulting experience.

We have a more than 15 years experience in IT service management solutions and projects, being ready and prepared for any customer challenges

Our global footprint and multicultural mindset ensures a high-level flexibility in offering the right solution for any business aspect

We can offer in a very fast manner the right expert for your needs

Project & Program Management

  • IT Transition and Transformation
  • Project Implementation
  • IT Carve In/Out Projects

Platform Design & Implementation

  • ITSM Procedures 
  • ITSM  Workflows 
  • ITSM end-to-end processes 

Customer IT Support Processes

  • Incident management 
  • Change management 
  • Problem management 

Competence as a Service

  • External interim management consultancy
  • Experience and knowledge management as a service

Project and Program Management

The business continuity of our clients is linked to their IT infrastructure approach, that is why our experts will provide high-level consultancy in regards of IT transition and transformation towards any optimized business case. For any industry area we are ready to support any customer with flexible-approached projects, either consisting of carve-in or carve-out activities or even of fully managed project implementations.

ITSM Platform Design & Implementation

Based on our experience in ITSM tool implementations, we are ready to design and implement any ITSM procedures and workflows to sustain customer business continuity and also client’s satisfaction. The granularity of the offered ITSM processes will be tailored on the business continuity and success for any of our client’s industry.

Customer IT Support Processes

Our client’s satisfaction is strongly linked to a thorough and well-defined support system, consisting of custom-implemented incident, change and problem management solutions. Fast solving solutions and flexible approaches in regards any IT challenges are the basis for a strong customer business continuity and a client success story.

Competence as a Service

Our company’s high-level experience in the IT domain offers us a clear approach for any IT interim role in our client’s organizational structure, in order to have a fast integration and continuity, but also ensure flexibility and technology readiness. VALEO IT experts are ready to step in towards any challenging management role requested by our clients, providing both knowledge management but also high-level technical consultancy services and coordination activities.