Intelligent Workplace Services

Be a part of intelligent workplace

In today’s continuously-connected world with instant-access-demand for everything we access, the communication and collaboration between employees is the key to a productive business. We ensure a new workplace services experience, built on a user-centric, customized ecosystem with the quality-of-service as a main goal.

If you have any questions about our services, please feel free to contact us.

Contact

Our Services are your Benefits

Benefit from a secure and reliable digital workplace for your employees while building a unified support service across all business areas.

Smart Interaction (SI) Center

Intelligent Workplace Services

VALEO IT is providing a flexible and scalable end-user support solution offering a professional centralized IT Service Desk, while our global presence will help you to reduce and optimize your support costs.

Onsite Support

Intelligent Workplace Services

Our Onsite Support services are conferring additional value to your support service experience providing an extended customized support in your production facilities and offices by having experienced technicians providing end-to-end support to your integrated systems.

Client Workplace Support

Intelligent Workplace Services

VALEO IT workplace support teams come with the right skills, required for solving the most common problems facing your businesses during day-by-day operations.

Customer Product Support

Intelligent Workplace Services

Our dedicated Product Support teams are providing remote support for customer specific applications for the end users and partners of our customers and are reachable by phone, email or chat.

Workplace Mobility Solutions

Intelligent Workplace Services

We can help you to publish your corporate applications on managed mobile device platforms, ensuring a complete mobile office solution on you hand-held-device.

Automatic Call Distribution

Intelligent Workplace Services

With our Automated Call Distribution service, we ensure the expertise to manage your ACD systems or even to provide end-to-end call routing “as-a-service” in different environments.

What makes us different

We work within an extensive partner ecosystem with a strong network in the industry combining global availability, vendor neutrality and customer expertise to drive business impact.

Fundamentally, it’s a question of human cooperation. Cultural fit between client and outsourcer could not be more vital as sourcing engagements approach the condition of strategic business partnerships.

Flexible Global coverage  and service scalability leads to service cost reduction

User-centric customized ecosystem delivering high-quality services

Dynamic approach in order to understand your business needs and deliver the best-suited solution

Dedicated Technical Operation Center and Security Operation Center

Smart Interaction Center

  • Professional centralized IT Service Desk, 24x7 availability
  • English, German, French, Spanish, Italian, Portuguese, Romanian, Hungarian, Czech, Russian, Japanese, Mandarin, Tagalog
  • Customized service 

Onsite Support

  • Extended customized support for production and office facilities
  • End-to-end business friendly support
  • Personal and customized support
  • Hypercare support

Client Workplace Support

  • Multi-platform Client-Workplace Support
  • Customer operations support
  • Operational Excellence

Product Support

  • Business-to-Business and
  • Business-to-Customer Product Support

Automatic Call Distribution

  • End-to-end implementation and setup
  • Configuration and support
  • ACD as a service

Workplace Mobility Solutions

  • Office 365 frontend support
  • Publish corporate applications on managed mobile device platforms
  • Mobile environments management solutions support
  • Virtual Desktop Infrastructure 

Smart Interaction (SI) Center

VALEO IT Unified Support Center provides a flexible and scalable end-user support solution offering a professional centralized IT Service Desk service. Our service is enabling your employees to stay productive, wherever and whenever it is required by providing a seamless experience while accessing the support center.
Enabling global access support, our unified support center is offering a multi-regional and multi-cultural customized service, based on an omnichannel support strategy which provides a cohesive and positive customer experience.

We are providing IT Service Desk support services for more than 300k users around the world offering 24x7 support through multiple input-/ output channels like phone, email, live-chat, or tickets created through your Employee Self Service portal in various ITSM tools (HPSM, BMC Remedy, Jira), having a multi-language model for our support teams. We are providing this service with mainly native speakers in English, German, French, Spanish, Italian, Portuguese, Romanian, Hungarian, Czech, Russian, Japanese, Mandarin, Tagalog. Of course, other languages can be added on demand.
While keeping the quality as the focus for our service, we continuously strive to improve the customer experience by leveraging best-of-class IT management products together with the cutting-edge technologies like AI, Chatbots and Robotics Process Automation.

Onsite Support

Our Onsite Support services are conferring additional value to your support service experience providing an extended customized support in your production facilities and offices by having experienced technicians providing end-to-end support to your integrated systems.
As this service will require close interaction with your employees and 3rd party service providers, we will ensure a high professional level by assigning the best-fit technical engineers.
With our current footprint and experience in Onsite Support services we are covering all the required operating systems and special dedicated systems but also hands on for infrastructure-based services like printing, backup & restore and data-center facilities.

Client Workplace Support

Our technical knowledge and experience provide your company the multi-platform Client-Workplace Support and technical services necessary to keep your business productive and efficient. VALEO IT workplace support teams come with the right skills, required for solving the most common problems facing your businesses during day-by-day operations.

Our current footprint for Client Workplace Support covers more than 300k users around the world providing support for Windows and Linux workplace clients, User Management, IAM management, VPN client management, QIP-network management, Office 365 frontend support and other specific customer applications.

Product Support

Our dedicated Product Support teams are providing remote support for customer specific applications for the end users and partners of our customers and are reachable by phone, email or chat. If you have a software- or hardware product on the market, we can provide the necessary support for it for your external end-users. 

The Product Support service can be provided with a 24x7, global footprint with scope not only in the automotive specific products but also in other industries.

Workplace Mobility Solutions

Benefit of the “bring your own device” mentality by enrolling your employees’ mobile devices as corporate managed entities increasing business flexibility and productivity without compromising the security.

We can help you to publish your corporate applications on managed mobile device platforms, ensuring a complete mobile office solution on you hand-held-device. With several years’ experience in providing mobility solutions support we can fully integrate Office 365 suite and other collaboration software in mobile portals.

We are supporting several mobile environments management solutions such as Microsoft InTune, VMware Workspace ONE, MobileIron also integrating full-blown virtual machines in mobile device management portals – Virtual Desktop Infrastructure.

Automatic Call Distribution

As an underlying service for our Service Desk or Product Support services or as a dedicated service for our customers, with our Automated Call Distribution service we ensure the expertise to manage your ACD systems or even to provide end-to-end call routing “as-a-service” in different environments.

“ACD” as-a-service enables you to simplify your internal process and reduce your efforts and investments, leaving the entire provision of ACD infrastructure, management of the core-system and appliances as well as the entire communication with the phone service provider in the hands of VALEO IT as your trusted partner. The only thing you have to do is to route the calls to a public number provided; we take care that the calls are routed.