Infrastructure Management

Let us help you improve your IT

VALEO IT’s technology certified support engineers will enable a robust and agile owned infrastructure, without compromising the security, minimize the capital expenditure and optimize the resources. Our “follow the Sun” approach setup which will provide 24x7 services coverage at a very optimized and competitive price.

If you have any questions about our services, please feel free to contact us.

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Make smarter IT decisions with VALEO IT

Our global presence allows us to manage your entire IT infrastructure providing continuous monitoring and support around the clock in any region globally. VALEO IT can cover any IT infrastructure component but also the end-to-end management of the entire stack from servers, storage, network, virtualization up to security or database and application level.

Server Management

Infrastructure Management Services

VALEO IT server management services are designed to support your server infrastructure eco-system, offering end-to-end services while allowing your IT department to focus on developing and implementing future solutions.
We can help you to align the infrastructure size and scalability in order to support your company goals and future growth velocity.

Virtualization Services

Infrastructure Management Services

Our Managed Virtualization services allows your organization to benefit from the agility, flexibility and availability of a virtualized environment while creating significant cost savings.
VALEO IT global presence will help you to reduce the operating costs offering a 24x7 service while ensuring your virtual systems operate at optimal efficiency.

Storage and Backup Management

Infrastructure Management Services

VALEO IT storage and backup solutions and services provides customers with a complete storage and backup service that delivers key business functionality including backup integration and business continuity.

Network Management

Infrastructure Management Services

We offer a full package network management and network security service, tailored to the needs and requirements of our customers. In addition to our ITIL based Network management service we help our customers to modernize their network infrastructure using the cutting-edge technologies.

Cybersecurity Management

Infrastructure Management Services

VALEO IT Cybersecurity Management Services can help you assess and understand your risks, detect and respond to possible threats and provide your IT teams with appropriate information to achieve your IT Risk Management goals.

Database Management

Infrastructure Management Services

We take care of our customers valuable and critical business data in a controlled and secured way while allowing them to concentrate on their core business.
Our Database Management Service is offering end-to-end management services for most common Database platforms, serving complex applications and infrastructure environments running on-premises, in a Private or Public Cloud.

Application Support

Infrastructure Management Services

We offer comprehensive application support and maintenance services for the complete lifecycle of IT solutions based on enterprise and custom-fit applications and middleware platforms.
Our Application Support Services include operations management of applications across our customers IT landscape, increasing efficiency and reducing operation costs while ensuring business continuity through resilient, reliable and predictable operations.

Phone System Management

Infrastructure Management Services

VALEO IT offers an expert team consisting of certified telecom technologies experts, ready to design, implement and support any voice or VOIP-based telecommunication systems in regards of our customer requirements.

What makes us different

We work within an extensive partner eco-system with a strong network in the industry combining global availability, vendor neutrality and customer expertise to drive business impact.
Fundamentally, it’s a question of human cooperation. Cultural fit between client and outsourcer could not be more vital as sourcing engagements approach the condition of strategic business partnerships.

Flexible Global coverage and service scalability leads to service cost reduction

User-centric customized ecosystem delivering high-quality services

Dedicated Technical Operation Center and Security Operation Center

We take care of our customer’s infrastructure in a controlled and secured way while allowing them to concentrate on their core business

Dynamic approach in order to understand your business needs and deliver the best-suited solution

Server Management

  • Cross-platform support for common and legacy operating systems​
  • Support for physical and virtual environments​
  • 24x7 monitoring and global delivery​
  • Maintenance, troubleshooting​, analysis and optimization

Virtualization Support

  • Management of virtual clients, servers and virtual applications and physical hosts as part of your enterprise virtualized environment​
  • Virtualized environment infrastructure planning and design, implementations and migrations​
  • Enhancing business continuity metrics by improving system availability and security​

Storage and Backup Management

  • Installation, configuration, migration, upgrades and integration of storage arrays, fiber channel switches, backup appliances and other required components​
  • ITIL-based daily operations of storage and backup services ​​
  • Business Continuity planning, implementation and test for Storage, Backup and Archive

Cybersecurity

  • Managed on premisses, off premisses and cloud security appliances​
  • Infrastructure assessment, analysis and reporting​
  • Security refresh for infrastructure modernization, migration planning and consultancy​

Network Services

  • Network infrastructure planning, installation and management​
  • Network infrastructure improvement and optimization​
  • Network appliances assessment and hardening​
  • Architecture, design and migration of network infrastructure​

Database Management

  • Database administration, monitoring, performance tuning​, availability, capacity and performance monitoring
  • Database security and patch management​
  • Database architecture design​, upgrade and migration​
  • Backup and Recovery management​

Application Support

  • Application monitoring, maintenance​, configuration, reporting and performance improvement
  • Patch and security management​​
  • Application migration​
  • License and vendor management

Phone System Management

  • Design, implementation and support voice or VOIP-based telecommunication systems​
  • Voice or VOIP systems full integration in the customer’s infrastructure​
  • Consultancy services

Server Management

We fully understand that uptime, security, and reliability of your server infrastructure are critical factors for productivity and business continuity. Our server management services are designed to support your server infrastructure eco-system, offering end-to-end services while allowing your IT department to focus on developing and implementing future solutions.

In addition to our mainly goal to provide high quality services, we are working closely with our customers to improve performance, optimize the resource consumption and reduce the maintenance and support costs. We can help you to align the infrastructure size and scalability in order to support your company goals and future growth velocity.

With more than 15 years of experience, we provide end-to-end server management services:

  • Cross-platform support for common and legacy operating systems
  • Support for physical and virtual environments
  • 24x7 monitoring and global delivery
  • Maintenance and troubleshooting
  • Operating system and software installation and updates
  • Analysis and optimization

Virtualization Services

Our Managed Virtualization services allows your organization to benefit from the agility, flexibility and availability of a virtualized environment while creating significant cost savings.
VALEO IT global presence will help you to reduce the operating costs offering a 24x7 service while ensuring your virtual systems operate at optimal efficiency.

The Managed Virtualization services consist in:

Virtual environment design and management

  • Monitoring, administration and maintenance of virtual clients, servers and virtual applications and physical hosts as part of your enterprise virtualized environment
  • Consulting in all the required aspects of your virtualized environment like infrastructure planning and design, licensing optimization, implementations and migrations
  • Management and maintenance of virtualized environments using Microsoft and VMware solutions.
  • Enhancing business continuity metrics by improving system availability and security
    efficient partner in any future Cloud migrations, including state-of-the-art technologies such as virtualized networking and segmentation (SD WAN)

Virtual environment optimization

  • Virtual machines performance and resource optimizations.
  • Virtual machines rightsizing automation in order to reach better performance.
  • Dynamic scaling of virtual entities closely bound to high performance hyperconverged systems.
  • Effectively combine stateful and stateless virtual machines to cover any future requested customer use cases.
  • Ensure flexibility between cloud and on-premise by designing and managing hybrid virtual environments.

Virtual environment migrations

  • We assist you in the assessment and planning phase of the migration or virtualization project
  • Our specialists can perform end-to-end migrations including, but not limited

Storage and Backup Management

Storage and Backup management is a crucial core component which ensure the business continuity for any infrastructure. VALEO IT storage and backup solutions and services provides customers with a complete storage and backup service that delivers key business functionality including backup integration and business continuity.

The storage and backup management service covers all enterprise and modern technologies like Dell EMC, Netapp, Hitachi, HP, IBM, Veeam, Pure Storage and Synology, supporting block, file and object storage protocols.

The Storage and Backup management service consist in:

  • Installation, configuration and integration of storage arrays, fiber channel switches, backup appliances or software and other required components
  • ITIL-based daily operations of storage and backup services
  • Capacity management and planning
  • Business Continuity planning, implementation and test for Storage, Backup and Archive
  • Standard and custom-build reporting
  • Storage migrations and upgrades

Network Management

The network is at the heart of any infrastructure, being among the most critical services of any Data Center, while providing data availability and business continuity. VALEO IT offers a full package network management and network security service, tailored to the needs and requirements of our customers. In addition to our ITIL based Network management service we help our customers to modernize their network infrastructure using the cutting-edge technologies.

The building blocks of our Network Management Service consists of:

  • Installation, configuration, update and maintenance of network infrastructure
  • ITIL-based daily operations of the network management service
  • Planning and design of the network topology
  • Assess and improve the network performance
  • Expand and secure network capabilities using network security assessment and device hardening
  • Capacity management and planning following the business growth and needs.

Cybersecurity Management

VALEO IT Cybersecurity Management Services can help you assess and understand your risks, detect and respond to possible threats and provide your IT teams with appropriate information to achieve your IT Risk Management goals.

The building blocks of our Cybersecurity Management Service consists of:

Security Appliances management

  • Auditing of Firewalls, NGFWs, ADCs regarding best practices recommended by the appliance’s vendor
  • Check if logging facilities are properly configured and secured (SNMP communities, SNMPv3 with user auth, secured syslog), event management platform implementation and/or mitigation of false positives.
  • Software review according to vendor’s latest recommended stable version.
  • Rule based appliances (WAF, NGFW, IPS) related activities checking includes: Rules organization considering best practices (More specific first, less specific later) for performance optimization, sanitization of unused rules, rule logging, comments, application of cleanup rules where necessary.
  • Topology recommendations, DMZ service assessment / recommendations.

Network Switches

  • In the security perspective, port access configuration recommendations, access-lists, port authentication (802.1x), access control (allowed mac addresses number)
  • Route protocols authentication, route distribution control
  • Network appliances logging (secure SNMP and syslog), AAA assessment and local accounts control

Applications security assessment

  • Client’s applications analysis in a security point of view, inside and outside the network. This englobes testing the internet facing applications and if the case, internal application against internal and external threats.
  • The tests may include protocol analysis for known vulnerabilities towards applications and OSes, supported and configured encryption algorithms where the case and best practices.

Customer’s Environment analysis

  • General environment analysis with a cybersecurity perspective, when possible, from server’s end to user’s end, perimeter and ingress / egress information flow. Suggesting macro changes how the systems, network devices, client devices interconnect. This analysis is a first assessment for topology overview, network / application connectivity and could be a basis to a more specific security analysis / pen testing.

VPNs security management

  •  Topology analysis and recommendations regarding protocols, encryption algorithms, traffic encryption rules

Database Management

Our Database Management Service is offering end-to-end management services for most common Database platforms such as MS-SQL, Oracle, MySQL, DB2, SAP HANA, serving complex applications and infrastructure environments running on-premises, in a Private or Public Cloud. We take care of our customer's valuable and critical business data in a controlled and secured way while allowing them to concentrate on their core business.

VALEO IT Database Management Service includes a comprehensive set of Database Services:

  • Database administration, monitoring and performance tuning
  • Availability, capacity and performance monitoring
  • Database security and patch management
  • Database upgrade and migration
  • Backup and Recovery management
  • Architecture design

Application support

We offer comprehensive application support and maintenance services for the complete lifecycle of IT solutions based on enterprise and custom-fit applications and middleware platforms.Our Application Support Services include operations management of applications across our customers IT landscape, increasing efficiency and reducing operation costs while ensuring business continuity through resilient, reliable and predictable operations.

At VALEO IT we address all your concerns following a dynamic approach in order to understand your business needs and deliver the best-suited solution.

The building blocks of our Application Support Service consists of:

  • Application monitoring and maintenance
  • Availability management
  • Patch management
  • Application configuration
  • Security management
  • Performance monitoring
  • Application migration
  • Customer-specific reporting
  • License and vendor management

Phone System Management

VALEO IT offers an expert team consisting of certified telecom technologies experts, ready to design, implement and support any voice or VOIP-based telecommunication systems in regards of our customer requirements.
For any telecom system, VALEO IT experts ensure a full integration in the customer’s infrastructure, being it on-premises or in the Cloud, making possible inter-correlations in between application or hardware layers for optimal monitoring and complete overview of the systems involved.

Our VOIP solutions are BYOD-friendly by fully integrating any personal or corporate managed device in the voice or messaging flux.
We also offer consultancy services in optimizing the TCO by designing and implementing routing prioritization in between telecom fluxes or the Internet, thus ensuring our client of best cost scenario in any possible situation.